Privacy Policy

1. Overview

This policy explains what information Tango CRM collects, how we use it, and the choices you have. It is maintained by the Tango team and applies to the Tango website and application.

2. Information we collect

We collect the following categories of information:

• Account information — your name, email address, username, avatar, and sign-in method (email or Google).
• Onboarding details — the business type, niches, platforms, and goals you choose so we can set up your workspaces.
• Workspace content — the contacts, opportunities, calendar events, journals, goals, analytics inputs, and notes you create.
• Chat content — messages, connection requests, and chat preferences in Tango Chat.
• Billing information — subscription status and payment records handled by our payment provider. We do not store full card numbers.
• Technical data — basic log and device information needed to operate and secure the Service.

3. How we use your information

We use your information to:

• Provide and personalize your workspaces, pipelines, and dashboards.
• Generate AI features such as Daily Briefings, Review with AI, Prioritize with AI, and Ask Tango using the data in your workspace.
• Deliver Tango Chat messages and notifications according to your chat settings.
• Process subscriptions, trials, and billing.
• Respond to support requests and improve the Service.
• Keep accounts secure and prevent abuse.

4. AI processing

When you use an AI feature, relevant workspace context is sent to our AI provider to generate a response. We do not use your workspace content to train public AI models.

AI output is generated text and may be inaccurate — please review it before relying on it.

5. Sharing and service providers

We do not sell your personal information. We share data only with the service providers needed to run Tango — including our cloud hosting and database provider, our payment provider, and our AI provider — and only to the extent required to deliver the Service.

We may also disclose information if required by law or to protect the rights and safety of our users.

6. Other Tango users

Tango Chat is social by design. Other users can find you by your username, name, or email in order to send a connection request, and they can see your username, display name, and avatar. Your CRM data — contacts, deals, journals, analytics — is never visible to other users.

7. Security

Access to your data is protected by authentication and row-level access rules so that your workspace content is only readable by your account. Data is encrypted in transit. Any third-party platform tokens are stored separately from your account records with restricted access.

No online service can promise perfect security, but we take reasonable steps to protect your information and improve our controls over time.

8. Data retention and deletion

We keep your information while your account is active. If you delete your account, we remove or de-identify your workspace content, subject to any records we must keep for legal, tax, or accounting reasons.

You can request deletion at any time by contacting us.

9. Your choices and rights

You can update your profile and onboarding details in the app, control notifications in Chat Settings, cancel your subscription at any time, and request a copy or deletion of your data.

Depending on where you live, you may have additional rights over your personal information. Contact us and we'll help.

10. Cookies

We use essential cookies and local storage to keep you signed in and remember interface preferences such as your chat window size and position. We do not use them to build advertising profiles.

11. Children

Tango is not intended for anyone under 18, and we do not knowingly collect information from children.

12. Changes and contact

We may update this policy as Tango evolves and will notify you of material changes. For any privacy question or request, reach us through the Contact page.