Refund Policy

1. Overview

Tango CRM is operated by Tango CRM (United States). Every Tango subscription starts with a 7-day free trial so you can evaluate the platform before any payment is taken.

In short: monthly subscriptions are non-refundable once charged, and annual subscriptions have a 7-day refund window that applies to the initial annual charge only.

2. Monthly subscriptions

Monthly Tango subscriptions include a 7-day free trial.

After the free trial ends and the first monthly payment is processed, subscription payments are non-refundable.

You may cancel at any time to prevent future charges. Cancellation does not automatically generate a refund for the current billing period.

Access continues through the end of the billing period you have already paid for.

3. Annual subscriptions

Annual Tango subscriptions also include a 7-day free trial.

The initial annual subscription charge is eligible for a full refund if you request it within 7 days of the charge date.

After those 7 days, the annual payment is non-refundable.

Annual renewal payments are non-refundable.

If you cancel after the refund window, you retain Tango access through the remainder of your already-paid annual subscription term.

We do not provide prorated refunds for unused months.

4. Billing errors and legal exceptions

If you were charged in error — for example a duplicate charge or a charge after a confirmed cancellation — contact us and we will correct it.

Nothing in this policy limits refund rights that apply to you under mandatory consumer law in your jurisdiction.

5. How to request a refund

Payments for Tango Pro are processed by Stripe, and refunds are issued through Stripe.

To request a refund, open the billing portal linked from your receipt, or contact us through the Contact page and we will review your request.

Have your order or invoice number ready if you have it — it makes the lookup faster, but it is not required.

6. Processing time

Approved refunds are returned to the original payment method. Stripe typically processes refunds within a few business days, and your bank or card issuer may take additional time to post the credit to your statement.

Once a refund is issued, access to Tango Pro features ends. Your workspace data remains in your account unless you ask us to delete it.

7. Cancelling your subscription

You can cancel your subscription at any time from your account settings or through the Stripe billing portal. Cancelling stops future renewals; you keep access to Tango Pro until the end of the billing period you already paid for.

Cancelling on its own does not issue a refund — if you want money back for a recent annual charge, request a refund as described above within the 7-day window.

8. Questions

If anything about billing or refunds is unclear, reach out through the Contact page and we'll sort it out with you. Your Stripe receipt also includes a link to manage or cancel your subscription at any time.