Refund Policy

1. Eligible for a refund

Tango CRM is operated by Tango CRM (United States).

New customers (first-time purchases) have 14 days from the initial purchase to request a refund. To do so, submit a written request within the 14-day window. We will refund the prorated portion of any unused time. This eligibility does not apply to monthly subscription renewals.

2. Ineligible for a refund

You are not eligible for a refund if any of the following apply:

You paid for a yearly account and more than 14 days have passed since purchase;

You paid for the renewal of a monthly subscription;

You are an existing customer and your subscription (monthly or yearly) has already renewed for the next term.

3. How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Refunds are processed by Paddle.

To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or contact us through the Contact page and we will help you arrange it with Paddle.

Have your order or invoice number ready if you have it — it makes the lookup faster, but it is not required.

4. Processing time

Approved refunds are returned to the original payment method. Paddle typically processes refunds within a few business days, and your bank or card issuer may take additional time to post the credit to your statement.

Once a refund is issued, access to Tango Pro features ends and your account reverts to the free experience. Your workspace data remains in your account unless you ask us to delete it.

5. Cancelling your subscription

You can cancel your subscription at any time from your account settings or through the Paddle customer portal. Cancelling stops future renewals; you keep access to Tango Pro until the end of the billing period you already paid for.

Cancelling on its own does not issue a refund — if you want money back for a recent charge, request a refund as described above within the eligibility window.

6. Questions

If anything about billing or refunds is unclear, reach out through the Contact page and we'll sort it out with you. You can also review Paddle's own refund policy at paddle.com/legal/refund-policy and the Paddle Buyer Terms at paddle.com/legal/checkout-buyer-terms.